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Privacy at mpospot — What You Need to Know

Your account details, payment information and activity stay protected under our privacy practices.

Data encrypted at rest and in transitPayment info never stored on serversYour withdrawal requests verified before processing
mpospot Privacy at mpospot — What You Need to Know
PRIVACY QUESTIONS

How to Contact Us About Your Privacy

Team online

Live Chat

Open the chat window inside your account lobby during play hours. Our team responds in under 3 minutes with answers about your data, account access and retention.

Email Support

Send queries to our privacy inbox — we reply within 24 hours with details on how to request a data export, update your details, or lodge a complaint.

Account Settings

Review and edit your name, email and phone directly in Settings → Profile. Changes take effect immediately and are logged in your security history.

DATA SECURITY

How We Keep Your Account Safe

Encryption & Storage

All data moves over HTTPS and is encrypted using TLS 1.3 before storage. Passwords are hashed with Bcrypt; we never store your DANA, OVO, GoPay or QRIS credentials.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to track page performance. You can disable non-essential cookies in your browser settings without losing account access.

Account Verification

Withdrawals require re-authentication; we send a one-time PIN to your registered phone or email before any payout clears to your payment method.

Data Retention

We keep your account data for 5 years after closure or account inactivity for compliance. You can request deletion earlier by contacting support.

Third-Party Access

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS) and fraud-detection vendors. We never sell your information or share it with advertisers.

Privacy Rights

You can request a full export of your personal data, correct inaccuracies, or ask us to restrict how we use it. Submit requests via Settings → Privacy or by emailing support.

Your Privacy Questions Answered

We retain your account data for 5 years for financial and legal compliance. You can request permanent deletion after this period by contacting support. Active withdrawals or disputes extend the retention timeline automatically.

Yes. Go to Settings → Privacy → Download My Data and we'll email you a full export within 48 hours. It includes your profile, login history, game records, deposits and withdrawals made via DANA, OVO, GoPay or QRIS.

Your DANA, OVO, GoPay or QRIS wallet connects through encrypted payment gateways. We never store your credentials; each deposit creates a one-time token that's deleted after the transaction completes.

No one — but we strongly advise against sharing. If someone logs in from an unrecognised device or location, we flag it and send you an alert. You can revoke access immediately in Security → Active Sessions.

We never sell your personal information. We share minimal data only with payment processors and fraud-detection services — both bound by confidentiality agreements. You can review our full vendor list in Settings → Privacy Partners.

Contact our security team via live chat or email support immediately. We'll review your login history, reset your password, and verify any recent withdrawals to DANA, OVO, GoPay or QRIS accounts within the hour.

Open Settings → Profile and edit your name, phone or email. Changes are saved instantly and logged in your security history. For sensitive updates like bank details, we may ask you to re-verify via SMS to your registered number.