How do I report suspicious activity on my account?

If you see unauthorized transactions or believe your account has been compromised, contact us immediately via live chat or support@mpospot.xyz. Change your password and enable two-factor authentication if available. We'll investigate and help you secure your account.

Reference

Our Terms Shape How Your Account Works

These terms outline your rights when you open an account with us, how deposits and withdrawals function, what happens to your data, and how we handle disputes.

Account access rulesPayment and withdrawal termsData handling and privacy

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What These Terms Cover

mpospot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, you accept our terms in full. They cover everything from age and eligibility requirements to how we process deposits through DANA, OVO, GoPay and QRIS, how long withdrawals take to reach your linked account or bank, and what we do if

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there's a dispute. Your account is yours alone; you cannot transfer it or share login details. Deposits are credited immediately when cleared; withdrawals depend on your bank or payment partner and usually complete within 24 hours. We retain transaction records for compliance. Access depends on local
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law in your region. If you breach these terms—such as using multiple accounts, claiming false wins, or attempting fraud—we may suspend or close your account without refund of remaining balance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HOW TO REACH US

Contact Us About Your Terms or Account

Team online

Live Chat

Open the chat widget inside your account lobby at any time. Our team responds during business hours (08:00–22:00 Western Indonesia Time, seven days a week) and will address term questions, account queries, or disputes.

Email Support

Send questions or formal complaints to [email protected]. We aim to reply within 24 hours. Use email for documentation of disputes or requests to review your account standing.

Account Settings

Visit your account profile to review your registered details, linked payment methods, and transaction history. Update your contact info anytime to keep your account secure and our records current.

YOUR SECURITY AND RIGHTS

How We Protect Your Data and Account

Data Encryption

All payments through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your linked bank details and login credentials are stored in secure servers and never shared with third parties without your consent.

Account Verification

When you first deposit, we verify your identity and payment method to comply with local regulations and prevent fraud. This may include a confirmation call or email. Withdrawal requests are checked against your account history.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences, and measure site traffic. You can disable non-essential cookies in your browser; essential ones must stay enabled for your account to function.

Data Retention

We keep transaction records, account data and chat logs for at least seven years to meet compliance obligations. After account closure, we retain records as required by law; personal data is anonymised after the retention period.

Your Rights

You can request a copy of your data, correct inaccuracies, or ask us to delete personal information not required by law. Contact [email protected] with 'Data Request' in the subject line and we'll respond within 30 days.

Dispute Resolution

If you dispute a charge or believe a withdrawal was delayed unfairly, tell us within 14 days via live chat or email. We'll review your transaction and the payment partner's record and respond within 7 business days.

Common Questions About Our Terms

No. Our terms prohibit multiple accounts under one person, email, phone or payment method. We use automated checks and may review accounts flagged by our system. If we find duplicates, we close all but one and may withhold balances. Stick to one account.

Visit the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. Click it within 24 hours to create a new password. If you don't receive it, check your spam folder or contact [email protected].

Deposits usually clear in under one minute once you confirm payment in your bank or payment app. If a deposit doesn't appear within 10 minutes, check your payment app to confirm it was sent, then contact our team with your transaction ID.

You can withdraw to the same payment method you deposited from, or to a linked bank account. Withdrawals are processed within 24 hours; your bank or payment partner may take a further 1–3 business days. Minimum and maximum limits apply; check your withdrawal page.

We can suspend or close your account if we find you've breached our terms—for example, using multiple accounts, attempting fraud, or making claims we cannot verify. We'll notify you by email and explain why. Balance may be forfeited depending on the breach.

Account access depends on local law in your region. You must be of legal age in your jurisdiction, provide accurate identity details, and comply with all applicable regulations. We do not operate everywhere; if your region is not supported, we cannot open an account for you.

If you see unauthorized transactions or believe your account has been compromised, contact us immediately via live chat or [email protected]. Change your password and enable two-factor authentication if available. We'll investigate and help you secure your account.

Our Terms Shape How Your Account Works

Contact Us About Your Terms or Account

Live Chat

Email Support

Account Settings

How We Protect Your Data and Account

Data Encryption

Account Verification

Cookie and Tracking Policy

Data Retention

Your Rights

Dispute Resolution

Common Questions About Our Terms

01 Can I have more than one account with mpospot?

02 What happens if I forget my login password?

03 How long do deposits via DANA, OVO, GoPay and QRIS take?

04 What are the withdrawal rules and how long do they take?

05 Can mpospot close my account without warning?

06 Who can open an account and what region requirements apply?

07 How do I report suspicious activity on my account?

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